Shipping and Returns Policy
Shipping within Canada
All orders are processed and shipped within 3-5 business days. Please allow for 5-7 business days for your order to arrive. Some remote locations require an additional 2-5 business days for delivery across all shipping methods.
Expedited shipping is available for all Canadian orders. Please be sure to select Express Shipping at checkout. Expedited orders are generally delivered within 3-4 business days after they have been shipped.
Depending on the item(s) purchased and the destination of your order, shipping costs will vary. Costs are calculated during checkout based on weight and destination. You will be able to see and approve the final cost before your order is completed.
Lymphoma Canada is not responsible for any shipping delays that might occur during transit.
For international orders, please allow 7-10 business days for delivery.
International shipments may be subject to import taxes, customs, duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Lymphoma Canada has no control over these charges, nor can Lymphoma Canada fully predict what they may be.
Customs, duties, and taxes are non-refundable. The cost of the original shipping and any return shipping charges will not be refunded for any shipments that are refused because of unexpected import fees. Customs policies vary widely from country to country. Lymphoma Canada recommends that you contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
You may return any unused items within 30 days of purchase. Please contact us with your full name and order number and we will arrange a Return Mailing Label.
If the item is being returned due to Lymphoma Canada’s error (e.g. product is damaged, wrong colour or wrong item was received) a full refund will be issued. For all other returns, a refund will be issued minus the cost of shipping.
Your refund will be processed once Lymphoma Canada receives the returned item. Once you have received confirmation that the return has arrived, please allow 3 to 5 business days for your refund to be processed.
We are not currently able to accept returns or exchanges on international orders. If your product is damaged, please contact us for next steps.