FAQ

Frequently Asked Questions

General

Can I purchase custom products?

Unfortunately, we cannot accept custom orders at this time.

 

Your Order

Can I cancel or adjust my order?

Please contact Lymphoma Canada no later than 24 hours after submitting your order to notify us of any changes. We will do our best to accommodate your request. Please contact us at shop@lymphoma.ca or call 905 858 5967 and leave your full name and order number.

Will I receive a charitable tax receipt with my order?

No, purchases made from Lymphoma Canada’s online store are not eligible for a tax receipt. Further tax receipting rules and regulations are available at the Canada Revenue Agency website, https://www.canada.ca/en/services/taxes/charities.html

Can I order over the phone?

Orders can be made over the phone by contacting 905 858 5967. You will need to provide your credit card information over the phone in order to complete the purchase.

 

Payment

What forms of payment do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

What currency are the prices in?

All prices on the website are listed in Canadian Dollars.

Are there additional duties or fees on international orders?

International shipments may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Lymphoma Canada has no control over these charges, nor can Lymphoma Canada fully predict what they may be.

Customs, duties, and taxes are non-refundable. The cost of the original shipping and any return shipping charges will not be refunded for any shipments that are refused because of unexpected import fees. Customs policies vary widely from country to country. Lymphoma Canada recommends that you contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Returns and Exchanges

Do you offer returns or exchanges?

You may return any unused items within 30 days of purchase. Please contact us and we will arrange a Return Mailing Label. If the item is being returned due to Lymphoma Canada’s error (e.g. product is damaged, wrong colour or wrong item was received) a full refund will be issued. For all other returns, a refund will be issued minus the cost of shipping.

We are currently not able to accept returns or exchanges for international orders. If your product is damaged, please contact us for next steps.

How do I return an item?

Please contact us with your full name and order number and we will arrange a Return Mailing Label for you.

How long does it take to receive my refund?

Your refund will be processed once Lymphoma Canada receives the returned item. Once you have received confirmation that the return has arrived, please allow 3 to 5 business days for your refund to be processed.

 

Shipping

How much does shipping cost?

Depending on the item(s) purchased and the destination of your order, shipping costs will vary. Costs are calculated during checkout based on weight and destination. You will be able to see and approve the final cost before your order is completed.

Do you ship internationally?

International shipping is available. For all international orders, duties are not included in the final price of your item. These will need to be paid when you receive your package. Please read our Shipping and Returns Policy for more information.

When will I receive my order?

All orders will be processed and shipped within 3-5 business days. Please allow for 5-7 business days for your order to arrive. Some remote locations will require an additional 2-5 days for delivery, for all shipping methods.

For international orders, please allow 7-10 business days for delivery.

Can I expedite my order?

Expedited shipping is available for all Canadian orders. Please be sure to select Express Shipping at checkout. Expedited orders are generally delivered within 3-4 business days after they have been shipped.

 

Lymphoma Canada

What is Lymphoma Canada?

We are Canada’s only national organization focused entirely on lymphoma.

As a registered charity, we are led by a volunteer board of directors drawn from the Canadian lymphoma community. Our board includes lymphoma patients as well as medical and research professionals. A small, dedicated staff brings expertise in program implementation, communications, fundraising, and administration. We are guided by expert members of a Scientific Advisory Board. Lymphoma patients across the country help organize, and participate in, education events, support groups, online webinars, and fundraising events.

Lymphoma Canada operates in both official languages, with staffed offices in Ontario and Quebec and a volunteer presence across the country.

What is lymphoma?

Lymphoma is a cancer of the lymphatic system. In lymphoma a tumour develops due to abnormal and out-of-control growth of abnormal lymphocytes. Because the lymphatic system exists throughout the body and involves many organs, there may be cancerous tumours in many parts of the body. Lymphoma encompasses a variety of cancers specific to the lymphatic system, an important network of glands and vessels that make up the body’s immune system, our main line of defense against disease. There are two main categories of lymphoma: Hodgkin and non-Hodgkin (NHL).

What causes lymphoma?

The cause or causes of lymphoma are largely a mystery. There may be some genetic predisposition, or it may be caused by an environmental trigger such as pollution. There is not, however, sufficient evidence to provide a definitive answer. It has been shown that some NHLs of the digestive tract such as mucosa-associated lymphatic tissue (MALT) lymphomas may be caused by Helicobacter pylori infection. There also seems to be a link with Epstein-Barr virus and gene relocation in some forms of Burkitt’s lymphoma.

Where is my money going?

Proceeds from merchandise sales go directly to Lymphoma Canada to help us achieve our mandate of promoting early detection, finding new and better treatments, helping patients access those treatments, learning lymphoma's causes, and finding a cure.

Lymphoma Canada provides, at no cost and in both official languages: electronic and print materials on the Hodgkin lymphoma, non-Hodgkin lymphoma and CLL, peer and caregiver support groups, educational forums and advocacy on behalf of patients. Lymphoma Canada also funds Canadian research.

How do I volunteer?

Lymphoma Canada is always seeking volunteers to help achieve our mission of empowering lymphoma patients and the lymphoma community, through education, support and research. For a full list of current volunteer opportunities, please visit our website here.

How do I make an additional donation?

Donations can be made to Lymphoma Canada through our website, by clicking here. For more information about the types of donations we accept and the different ways you can give, click here.